BGC is a leading privately owned Western Australian Group of Companies with interests in residential and commercial construction, manufacturing, mining, civil engineering works and property investment.
Management and staff are aware of the need to exercise discretion and recognise the importance of protecting the privacy of individuals who come in contact with us.
We are committed to ensuring the privacy of the personal information we collect and that you have provided to us in the course of business. We believe that respect for your privacy forms part of the ongoing trust we wish to develop with you.
We are bound by the 10 National Privacy Principles contained in the Privacy Act 1988 (Cth) and the guidelines and policies published by the Australian Privacy Commissioner. For your information details can be found at the office of the federal privacy commissioner's website located at www.privacy.gov.au.
The Act regulates the way private sector organisations can collect, use, keep secure and disclose personal and sensitive information. It gives individuals the right to know what information an organisation holds about them and the right to correct that information if it is wrong.
The Privacy Act describes 'personal information' as information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
The following statement sets out our general policy for the protection of your privacy and outlines our obligations in managing personal information we hold about individuals who interact with us.
Privacy provisions in the Privacy Act as detailed in the Privacy Amendment (Private Sector) Act 2000 includes an exemption for employee records of an individual if the act or practice directly relates to a current or former employment relationship between the employer and the individual.
Personal information we obtain varies and is dependent on the product requested or the service to be rendered. Details can include but are not limited to:
The above information is collected and recorded about individuals who interact with us such as:
In most cases, if you do not provide BGC with the information it requests, then BGC may be unable to accept your request for goods and/or services or promote any products which may be of interest to you.
Generally, when providing goods and services to our clients or obtaining goods and services from our suppliers or contractors, we collect personal information directly from the individuals where reasonable and practical.
Personal information may be obtained directly from you by way of a personal interview, telephone, general enquiries and e-mail from our website, business cards and forms or applications we may request you to complete.
We may also collect information about you from other sources such as:
BGC is committed to providing quality customer service to our internal and external clients and to operate its businesses within statutory requirements and comply with its legal obligations.
We collect personal information in order to operate our businesses efficiently as well as to provide and market our products and/or services for the benefit of our customers.
We may use your personal Information:
Depending on the product or service being provided to you, we may disclose your personal information to third parties where it is necessary to enable us to provide a product or service.
We may disclose your personal information to:
To manage and provide cost effective services, we outsource various administrative functions to third parties that provide:
Organisations providing professional services to us are required to keep those dealings and personal information provided by us as confidential unless required to disclose such information by statute or law.
We take all reasonable precautions to ensure that your personal information is accurate, complete and up-to-date.
We encourage you to contact us in writing to advise us of any errors or changes to personal information you may have provided to us or we hold about you.
We take reasonable steps to protect the security of your personal information by ensuring it is protected from misuse, loss, unauthorised access, modification or disclosure.
Our personnel are required to respect the confidentiality of your personal information and the privacy of individuals.
Where we no longer require your personal information we will take reasonable steps to delete, de-identify or destroy the information held.
You may obtain access to personal information that we hold about you. Upon written request, we will provide access to your personal information, except in circumstances limited by the Privacy Act and law.
We will require you to verify your identity and to specify what information you require. We may charge a reasonable fee depending on the complexity of the request to cover costs in retrieving, coping and supplying the information to you.
The Privacy Act describes 'sensitive information' as information relating to a person's racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences, criminal record, and health information about an individual.
Occasionally it may be necessary to collect sensitive information. If you or third parties provide us with sensitive information, we will as a matter of policy only use and disclose the information for the purpose for which it was provided or another related purpose, unless you agree otherwise, or where required by law.
Where practical and reasonable, your consent will be required to collect sensitive information.
In general, we do not send to your personal information to overseas recipients. However, if we send any personal information to overseas recipients, we would require the your consent (in some cases this consent will be implied) or otherwise comply with the National Privacy Principles.
BGC may disclose your personal information to our related companies and businesses, including those located outside Australia. We take steps to ensure that such recipients respect the confidentiality of this information by abiding by the National Privacy Principles or equivalent privacy laws.
If you believe we have breached our privacy obligations as disclosed in this policy or infringed your rights as disclosed in the Privacy Act in any way, please us advise us as soon as possible. Any complaints received will be promptly acted upon within reasonable time frames depending on the complexity of the complaint.
All complaints should be made in writing detailing relevant information pertaining to the complaint and those parties involved in the alleged breach.
This Policy may vary from time to time, subject changes in law or changes to our operations and practices. A current version of this Policy is located at www.bgc.com.au.
E-mail address: email@example.com
The Privacy Officer
BGC Privacy Services
P.O. Box 1408
WA 6970, Australia
Facsimile Number: +61 8 93344954